I was charged for 2 3/4 hours of labor for a small plumbing job, when he was there barely one hour. All he had to do was put a new valve on the water heater and repair a kitchen faucet. The next day they were back for a different job, which cost just under $500. I had no problem with that and paid it immediately. After complaining about the charges for the first day of service, I waited over 10 days for them to return my call. The blatant padding of labor charges is unconscionable. I will never do any business with them again.